There is no team behind this, and I am not going to pretend otherwise with a page of stock photos and a we that means I.
One person is a real limit — I can only take on so many shops, and if I am up a ladder somewhere I might take an hour to answer. It is also the whole point. Nothing gets handed to an account manager, nothing sits in a ticket queue, and the person who wrote the booking form is the person who picks up when it misbehaves.
If it breaks at six in the morning, it is my morning.